Do you really have free shipping?
Yes, we will have free shipping on EVERY order. This is one of the ways we want to provide the best service to our fantastic friends that help support us.
Where do you ship to? Do you ship internationally?
Currently, we are only shipping to the 50 states in the U.S., but our goal is to open up shipping for international purchases in the future. If you are out of the country and would like to order, please let us know so we can see how much demand there is for international shipping.
What carrier do you use?
Our packages are currently being sent out via USPS, Fedex, and UPS. Because of our free shipping, we will use the most efficient shipping method to get your package to you safely and quickly.
How fast will I get my package?
We generally are able to process orders and have them shipped out within 1-2 business days. From there, shipping can take anywhere between 1-7 days, depending on your location. We will send you a tracking number as soon as it is shipped so you can see real time updates.
What if my order arrived damaged?
Send us an email at firstname.lastname@example.org with the details, including your order number and a picture of the damaged package and items. We will contact you with further instructions.