1. What is Shop 2 Give?
A: Shop 2 Give is our way of partnering with our amazing fans and friends to help create a magical place for both animal conservation and education. With every purchase you make, you directly help provide homes and care to wild animals in need while helping build a legacy for everyone to enjoy.
2. What is Bearizona?
A: Bearizona is a popular drive and walk-through wildlife park near the Grand Canyon devoted to providing homes to wild animals in need and promoting conservation by inviting visitors to view wildlife in spacious, natural environments that foster memorable and educational encounters with animals. Learn more at wwww.bearizona.com.
3. How can I pay for my order?
A: We accept Visa, MasterCard, Discover, and American Express credit cards. We also accept Google Pay and Apple Pay, as well as all other payment providers shown at the bottom of every page.
4. Are my payments safe?
A: Yes. Bearizona's Shop 2 Give secure server software uses industry-standard Secure Socket Layer (SSL) encryption technology. SSL encodes your personal information, including credit card number, name, and address, as it travels over the Internet so that all transactions are secure. We, nor anyone else, has access to your credit information after your order has been placed.
5. Do you offer discount codes?
A: Yes! We have a 10% off your first order by going to the home page and submitting your email at the bottom of the page. We will also occasionally run flash sales and specials.
6. Do I have to pay taxes?
A: Unless you live in Arizona, most likely not. It depends on which state you have the order shipped to, as we are located and shipping from Arizona. Once you fill in your shipping information in the checkout, it will show if you will owe any taxes.
SHIPPING & FULFILLMENT
7. Do you really have free shipping?
A: Yes, we will have free shipping on EVERY order. This is one of the ways we want to provide the best service to our fantastic friends that help support us.
8. Where do you ship to? Do you ship internationally?
A: Currently, we are only shipping to the 50 states in the U.S., but our goal is to open up shipping for international purchases in the near future. If you are out of the country and would like to order, please let us know so we can see how much demand there is for international shipping.
9. What carrier do you use?
A: Our packages are currently being sent out via USPS, Fedex, and UPS. Because of our free shipping, we will use the most efficient shipping method to get your package to you safely and quickly.
10. How fast will I get my package?
A: We generally are able to process orders and have them shipped out within 1-2 business days. From there, shipping can take anywhere between 1-7 days, depending on your location. We will send you a tracking number as soon as it is shipped so you can see real time updates.
11. What if my order arrived damaged?
A: Send us an email at email@example.com with the details, including your order number and a picture of the damaged package and items. We will contact you with further instructions.
RETURN POLICY / CUSTOMER SATISFACTION
12. Do you have a customer satisfaction guarantee?
A: Yes! Our goal is to have 100% customer satisfaction and we stand behind the quality of the products we sell. You may return most new, unopened items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
13. What is your return policy?
A: You may return most new, unopened items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
14. How do I return my item(s)?
A: To complete your return, please send us an email at firstname.lastname@example.org. Let us know your order number and the item(s) you would like to return, along with the reason why. We will then email you instructions to process your return.
15. What if my package is stolen?
A: Unfortunately, we know there are package thieves out there lurking to take your favorite Bearizona gear. We hope that you keep an eye out for your tracking number and receive your package as soon as it arrives. With that being said, we can only guarantee delivery to your door through your tracking number. If you have any issues with this, please email us at email@example.com.
17. I saw something in the gift shop but I can’t find it online – what do I do now?
A: Our goal is to regularly add more products to our store from our gift shop. If you have a particular item that you would like to buy that isn't online, please email firstname.lastname@example.org and let us know what you would like to buy and a description or picture with the email.
18. I have a question that hasn't been answered yet, how can I contact you?
A: You can email us at email@example.com or just click the little blue chat bubble in the bottom right corner of your screen. We will get back to you as soon as possible. Thanks for reaching out!